Terms & Policies


Protecting your privacy is not only important to you, but also to Preston Hardware. Information collected via this website is intended strictly for internal use and will not be sold, rented, or released in any manner to any individual, group, corporation, or agency. The data Preston Hardware gathers is used solely to help provide you with the information you need. Our policy is to respect and protect the privacy of visitors to our website. The purpose of this privacy policy is to provide you with a description of the type of information we collect and how we use that information. We do not collect Individually Identifiable Data on users. We do not collect personally identifiable information on our website unless you choose to give it to us via an electronic mail message. Even when you choose to give us information, we keep it confidential. When guests visit this website, we collect some basic information that does not identify individual users. This includes the amount of traffic visiting the site, which pages are visited and for how long, where the visitors come from, and what ISP they are using. We use the information we collect to improve the quality of our website, enhance or tailor the information we offer, and make your experience on our site as valuable and efficient as possible.

Information Automatically Collected

Like many other websites, this one automatically gathers general information such as the visitor’s IP (Internet Protocol) address, the date and the time this site is accessed, the sections visited, and the content downloaded. This non-identifiable information is collected specifically for website and system administration purposes only. This site may use cookies in the use of making your site more operational and to properly link to the information you are requesting.

Visitor Information Reports

Website Visitor Information Reports are generated to help me better understand user demographics and traffic patterns. Personal information is provided privately to Preston Hardware as a normal course of conducting business.

Use of Personal Information

Preston Hardware may use personal information collected via this website to contact and correspond with the providers of that information regarding various inquiries or issues related to client records.

Disclosure In Business Transfers

In the event, whether of illness, absence or any other reason deemed necessary, an additional professional is required to assist Preston Hardware client-related communications or transactions, this professional is understood to be as one and the same with Preston Hardware for all purposes pursuant to the protection of privacy relative to both the client’s personal information and his or her agreement with us.

Please be aware that when you click on links that take you to third-party websites, you will be subject to their respective privacy policy. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any website.

By using our website, you consent to our collection and use of your information as described in this policy. If we update this privacy policy, such changes will be posted on this page. So that you are always aware of what information we collect and how we use it, we recommend that you review this page regularly.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on May 14, 2020


This policy applies to:

  • All employees of Preston Hardware regardless of whether the employee is full-time or part-time, permanent, or fixed term.
  • Individuals who perform work on behalf of Preston Hardware through fee-for-service, secondment, volunteer, or other contractual arrangements.
  • All members of Preston Hardware’s Board of Directors.
  • Customers, clients, stakeholders, and visitors to Preston Hardware’s premises, services, and digital platforms.

Policy Statement

  • Customer Service Accessibility: Preston Hardware is dedicated to establishing accessible customer service to individuals from all walks of life. We are committed to an ongoing and evolving approach, which involves the development and implementation of improved strategies. We aim to take reasonable measures to ensure that services are consistently delivered in a manner that respects the dignity and independence of individuals with disabilities. We are continuously working to cultivate a supportive environment that encourages customers to confidently seek our assistance. To achieve this, our employees will undergo comprehensive training to enhance their ability to assist customers with disabilities effectively. Furthermore, we will continually develop and implement accessible methods for customers to provide valuable feedback, seek information, or request assistance. Our unwavering goal is to make everyone’s experience with us welcoming and inclusive.
  • Employee Accommodations: At Preston Hardware, we are dedicated to evolving our workplace into an inclusive and accommodating environment. Our active collaboration with employees will help us identify and implement reasonable employment accommodations to empower individuals with disabilities to fulfill their job responsibilities. Our approach to accommodation requests will remain flexible and tailored to individual cases, ensuring we adapt to meet unique needs. Maintaining privacy and confidentiality throughout the accommodation process will continue to be our utmost priority, enabling employees to thrive within our supportive work environment.Our commitment to providing employment accommodation extends throughout the entire employment cycle, from recruitment to training, career development, performance evaluations, work-related events and meetings, assignments, discipline, and more. Employees and the public shall be notified of the availability of employment accommodations for applicants with disabilities during the recruitment process.Job applicants shall be notified that employment accommodations are available upon request when they are invited to participate in an assessment or selection process. If an applicant requests employment accommodation, we consult with them to provide suitable accommodations that consider their accessibility needs due to disability.We maintain detailed documentation of our employment accommodation and RTW efforts, ensuring a clear record of options considered and decisions made.Employees seeking accommodation can find the Accommodation Request Form attached to this Policy. The form is designed to facilitate the accommodation process and ensure that individuals with disabilities can request necessary accommodations with ease. We are also committed to providing accessible formats and communication support to individuals with disabilities in a timely manner, considering the person’s specific accessibility needs. If you have any questions or require assistance in completing the form, please do not hesitate to reach out to our HR team for guidance.
  • Clear Communication: Our commitment to accessibility will be reflected in an evolving approach to communication with individuals who have disabilities. We will take great care to ensure that the information we provide adheres to established accessibility standards. Our ongoing priority will be to ensure that accessibility remains a fundamental consideration in the design of our digital content and website. This commitment will ensure that information is fully inclusive and accessible, guaranteeing equal access for all, and will remain a continuous focus.
  • Physical Access: Preston Hardware’s commitment to physical access will continue to be a dynamic and evolving approach. We will maintain a strong emphasis on developing and continuously maintaining physically accessible environments within our warehouse, store, showroom, and office spaces. This will involve regular assessments and addressing potential access barriers promptly. Our objective will be to ensure that our facilities remain welcoming and accommodating to all, regardless of mobility or disability status. This approach will continue to evolve, promoting inclusivity and equal access for everyone in our community.
  • Feedback and Requests for Accommodation Process:
    At Preston Hardware, we are committed to fostering an inclusive and accommodating environments for all, including employees, customers, and clients. This process outlines how individuals can provide feedback on accessibility initiatives and request accommodations.
    1. Feedback on Accessibility Initiatives:
      • Contact Information:
        Employees, customers, and clients are encouraged to provide feedback on our accessibility initiatives. Contact our HR team through email at Kristina@prestonhardware.com or sanaz.ghafaradli@prestonhardware.com or call us directly at (613) 230-7166.
      • Prompt Response:
        We are dedicated to responding promptly to all feedback received. Your input is vital in helping us identify areas for improvement, address concerns, and enhance our accessibility practices.
      • Confidentiality:
        All feedback will be treated with the utmost confidentiality, respecting the privacy of individuals providing feedback.
      • Accessible Formats:
        If you require feedback forms or information in accessible formats, please inform our HR team, and we will ensure the necessary accommodations are made.
    2. Requests for Accommodation:
      • Contact Information:
        Employees, customers, and clients seeking accommodations can reach out to our HR team through email at Kristina@prestonhardware.com or sanaz.ghafaradli@prestonhardware.com. For those preferring phone communication, please call us directly at (613) 230-7166.
      • Initiating the Request:
        Individuals are encouraged to initiate the accommodation request process as soon as possible. This can be done by completing the Accommodation Request Form, available from the HR team.
      • Consultation:
        Our HR team will work closely with individuals to understand their specific needs, consult on potential accommodations, and develop individualized plans tailored to their requirements.
      • Privacy and Confidentiality:
        Maintaining privacy and confidentiality throughout the accommodation process is our utmost priority. All information related to accommodation requests will be handled with discretion.
      • Timely Provision:
        We are committed to providing accommodations in a timely manner, recognizing the importance of supporting individuals in their interactions with Preston Hardware.
      • Accessible Communication:
        Communication throughout the accommodation process will be in accessible formats, ensuring that information is conveyed effectively. For those who prefer phone communication, we are available to discuss accommodations over the phone.
      • Feedback Loop:
        We encourage ongoing communication to address any concerns or adjustments needed during the accommodation period.

Roles and Responsibilities


  • Leads and maintains a work environment that removes barriers, promotes respect, and supports employees who require
    employment accommodation or RTW support.
  • Safeguards confidentiality of employees’ personal and health information.
  • Works cooperatively with the HR Team, and employees to develop employment accommodation and RTW plans and should it be necessary, health reassignment.
  • Advise the HR Team as early as possible about upcoming operational changes that may cause an accommodated employee to need new or different employment accommodation.
  • Maintains contact with employees who are absent from work due to injury or illness, communicates concern for the employee’s health, obtains information about the expected RTW date and anticipated employment accommodation needs, and prepares for their timely and safe return.
  • Ensures all job applicants are made aware of the availability of employment accommodation during the recruitment process and are provided accommodation, short of undue hardship when they request it.


  • Supports the employment accommodation and RTW of other employees, including accepting some change in duties when necessary to accommodate a co-worker’s needs.
  • Treats with dignity and respect other employees who require employment accommodation and/or are returning to work after an absence due to disability, injury, or illness.
  • Completes training on the requirements of the accessibility standards.
  • Identifies to the manager as soon as possible any employment accommodation needs that relate to their ability to perform job duties or participate fully in the workplace.
  • Cooperates with requests for health information about capabilities, limitations, and prognosis, and with independent medical evaluations when required, to provide clear and sufficient information to support employment accommodation or RTW.
  • Collaborates in developing an employment accommodation and/or RTW plan.
  • Accepts an accommodation/ RTW solution that meets the employee’s accommodation needs, even if the solution is not necessarily the one the employee would have preferred.
  • Adheres to the employment accommodation or RTW plan, monitors how well it is working, and advises the manager promptly about any difficulties encountered.
  • Advises the manager and HR Team promptly of any changes in health/disability status that may require changes in an existing employment accommodation/ RTW plan.

HR Team:

  • Provides advice and coaching to managers about this policy and its implementation and related relevant legislation.
  • Safeguards confidentiality of employees’ personal and health information.
  • Works with managers to determine when the conditions for requesting a health reassignment exist, coordinates the provision of required documentation, and conducts timely searches for possible health reassignments.
  • Obtains information and assistance, as appropriate, about the employee’s capabilities/limitations/needs and employment accommodation and RTW options and maintains thorough documentation of the processes and decisions, monitoring and revising the plans to respond to changing employee and operational needs.
  • Works with the manager and the controller to conduct timely searches for possible health reassignments within their
    department or across Preston Hardware if required when an employee cannot be accommodated in their position.


  • Ensures managers, and others responsible for implementing this policy understand Preston Hardware’s obligations concerning accommodations and RTW.
  • Ensures all employees are provided information about the rights and obligations of Preston Hardware with respect to accommodations and the RTW plan.
  • Ensures the mandatory training that all employees must take is developed and delivered.

Review and Revision

This Policy will be reviewed and updated as necessary to ensure its ongoing relevance and effectiveness.

Date of Policy

This Policy is effective as of November 10th, 2023

Copyrights and Trademarks

PRESTON HARDWARE (1980) LIMITED (hereinafter “Preston Hardware”) maintains its website as a service to the Internet community. Access to and use of prestonstore.ca is subject to the terms and conditions set forth herein and all applicable laws. Preston Hardware may revise these terms and conditions from time to time by updating this posting.

This site and all of its contents including, but not limited to, all text and images (“content”) are owned and copyrighted by Preston Hardware or others, with all rights reserved unless otherwise noted. The content, without the express written permission of Preston Hardware or the rightful owner, may not be distributed, downloaded, modified, edited, reused, reproduced, transmitted, performed, displayed, or otherwise used by any mechanical or electronic means, except as provided herein.

Any content that is a trademark, logo, or service mark is also a registered and/or unregistered trademark of Preston Hardware or others, including, but not limited to PRESENT HARDWARE, PRESTON HARDWARE & HAMMER DESIGN, HAMMER DESIGN, HAMMER DESIGN (ORANGE), HAMMER DESIGN (GOLD), PRESTON PAINTS, PRESTON PAINTS & HAMMER DESIGN, PRESTON BATH & KITCHEN DESIGN CENTRE, PRESTON BATH & KITCHEN DESIGN CENTRE & HAMMER DESIGN, LIGHTNING ZONE and TOOLFEST.