My Account FAQ
What is Preston Hardware’s privacy and security statement?
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies‘?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Edge, Firefox or Safari) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Preston Hardware. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy.
How do I update or change my profile?
You can change or update your profile in the “My Account” dashboard. Here you can view your order history, update your personal information, and manage your saved addresses.
What if I forgot my password?
If you forget your password you can click “Lost your password?” in the account dropdown menu. This will send a password reset link to your email address.
Products & Services FAQ
What are the terms and conditions related to the use of your gift cards?
Gift cards are valid toward purchases of merchandise at Preston Hardware, in-store only. Gift cards carry no implied warranties and are not credit or debit cards. Gift cards cannot be redeemed or exchanged for cash, credit, or payment on any credit or loan account or for purchases outside Preston Hardware’s store (e.g., over telephone or online).
Gift cards cannot be used for online orders, phone or any gift card purchases. Returns for purchases made with this card are subject to our Returns’ Policy and eligible refunds will be made by Store Credit. Lost, stolen, or damaged gift cards will not be cancelled and replaced without required proof of purchase. Except as required by law, gift cards purchased with cash will not be replaced. Contact our Customer Service Department for more information.
Do you provide Material Safety Data Sheets?
As required, Preston Hardware maintains and provides Material Safety Data Sheets (MSDS) to customers and employees upon request. To obtain an MSDS, please contact Customer Service for assistance. Please provide the product name, manufacturer name and product name, UPC or part number.
Can you special order products for me that are not in stock?
Yes, in addition to the 100,000 products available in-store and online, we also offer products through our special-order services. Please contact Customer Service for more information.
What brands do you carry?
Preston Hardware carries over 350 trusted brands in-store and online.
My Order FAQ
General
Damaged Items and Shortage Claims
Please report damaged or missing items within 3 days of delivery by calling (613) 230-7166 ext. 366.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Order Cancellation
Can I cancel my order online?
At this time, you can’t cancel individual products or an order through online cancellation. Please contact our Customer Service department for all return inquiries. Please refer to our current return policy for details.
Returns & Exchanges
Can I return an item without a receipt?
Returns made without a receipt may be accepted at Preston Hardware’s discretion. In such an event, a 25% restocking fee may apply and the amount will be refunded as a store credit or gift card.
Your name, address and phone number will be required as well as valid government identification prior to accepting merchandise for return without a receipt.
Return Policy
Customers can return items purchased in-store or online in-person at Preston Hardware.
Preston Hardware will gladly accept any unused regularly stocked merchandise for refund or exchange within 90 days of purchase. Simply return the complete product to us in its clean original packaging accompanied by the original receipt. Returns made with the original receipt will be refunded by the original method of payment. Returns made without a receipt may be accepted at Preston Hardware’s discretion. In such an event, a 25% restocking fee may apply and the amount will be refunded as a store credit or gift card.
Your name, address and phone number will be required as well as valid government identification prior to accepting merchandise for return without a receipt.
We regret that cut materials, tinted paint or stain, hygienic products (toilet seats, masks, gloves etc.) and special-order merchandise are not returnable.
We regret that we cannot and do not accept items for Return and/or Exchange under the following circumstances.
- More than 90 days after the Sale.
- On “Special Order” item(s).
- Clearance items or transactions marked “Final Sale.”
- Any bulk material(s) – including, but not limited to, chain, cables and cord, pipe or carpeting – that have been cut.
- Paint or stain that has been tinted, coloured or somehow modified.
- Damages not attributable to a Manufacturer Defect or other condition to which a Manufacturer’s Warranty would normally apply.
- Items damaged, soiled or rendered unfit for re-sale due to:
- uses or applications for which they were not designed or intended
- damaged or destroyed under any conditions or in uses, whether accidentally or intentionally, through neglect, negligence, acts of nature, in-transport, or other events that are not considered “normal use”
- having been modified for any reason outside reasonable and prescribed methods for installation and/or use as per the Manufacturer’s instructions.
Returns with an Original Sales Receipt within 90 Days of Purchase.
- Any purchase made by credit card will be refunded to the original credit card.
- Any purchase made by cash will be refunded in cash; any purchase made by debit card will be refunded to the original debit card.
- Any purchase made by a cheque that has cleared the 15-day waiting period will be refunded in cash.
- Any purchase made by a cheque that has not cleared the 15-day waiting period may be refunded as a Store Credit.
- Any purchase made by using a store Gift Card will be refunded in the form of a store Gift Card.
Refunds may take several days as they are subject to processing times at your financial institution.
Shipping & Delivery
Does Preston Hardware ship outside of Canada?
At this time, Preston Hardware does not ship outside of Canada.
When will my order be delivered?
Order-filling and lead times for online orders may vary depending upon the size of the order as well as seasonal changes in backlog of stock. Lead times should be discussed with our sales staff when placing your order if you have special requests.
Preston Hardware will do their best to deliver all orders in a timely manner. Our lead times are typically 3-5 Business Days. We ask that you place your order by 3 p.m. for next day delivery.
Where do I go to collect my pick-up order?
Once you have received an email confirming that your order is ready for pick-up, proceed to the store with your order number and photo ID. Follow the signs in the parking lot to the designated pick-up parking spots. To notify that you have arrived, follow the instructions on the parking spot sign, and an associate will bring your order to you.
What are the benefits of ordering items online and picking up in store at Preston Hardware?
In-store pick-up and curbside pick-up allow you to place an order online and pick up at the store, saving you the regular shipping fees. It might also be a more convenient option for those who aren’t home during the day to accept packages or those who want to receive their items faster. Preston Hardware will hold your order for a minimum of five days from the time you receive a Pick-Up Notification instore or curbside. Orders not claimed after that will be available based on the product type and availability.
You can also select a pick-up date that is convenient for you — the day you place your order or up to 6 days later. If you need to reschedule, you can also change your pick-up date online.
Shipping & Delivery
Shipping Policy
Preston Hardware offers free local shipping within Ottawa for all orders under 25lbs (east-west from Kanata to Orleans and north-south from Gatineau to Manotick) on selected items throughout the store. Additional charges will apply for deliveries over 25lbs and outside our service area.
Order-filling and lead times for online orders may vary depending upon the size of the order as well as seasonal changes in backlog of stock. Lead times should be discussed with our sales staff when placing your order if you have special requests.
Preston Hardware will do their best to deliver all orders in a timely manner. Our lead times are typically 3-5 Business Days. We ask that you place your order by 3 p.m. for next day delivery.
International Shipping
Do you ship outside of Canada?
At this time, Preston Hardware does not ship outside of Canada.
Do I need to be home for the delivery?
No, you do not need to be home when your item is delivered. All shipments are delivered as No Signature Required (NSR) so the carrier will leave the shipment at a safe location at the front door, porch or driveway.
Curbside pick-up & in-store pick-up
We are committed to the health and safety of our customers and associates. Customers can collect their orders at the in-store service desk or opt for contactless curbside pick-up and an associate will bring your order to your vehicle.
Preston Hardware’s curbside pick-up option is a convenient way to place an order online and pick up your item(s) at our Preston Street location. This feature saves you shipping fees, but also limits store traffic and increases social distancing. When you arrive at the store, park in the designated pick-up area and follow the instructions listed on the signage for a contactless pick-up experience.
Simply follow these easy steps:
- Add item(s) to your cart on prestonhardware.com
- From your cart, select the “Pick Up In-Store” option
- You will receive an initial Order Received email acknowledging receipt of your order, but please wait until you receive a notification email advising that your order is ready for pick-up before heading to our store.
- Please make sure to have your order number and photo ID easily accessible when you are on-site to pick-up your order. The person picking up the order must be the same person who placed the order or the person entered as an Alternate Pick-Up Person at the time the order was placed. Your photo ID must match one of these two names. Follow the signs in the parking lot to the designated pick-up area.
- Remain inside your vehicle and open your trunk. One of our associates will bring your order to your vehicle and place in your trunk.
Curbside pick-up is valid only:
During store business hours, Monday -Saturday. Please confirm store hours prior to pick-up.
Curbside pick-up is not available on statutory/civic holidays.
How will I know when my order is ready for pick-up?
You will receive an initial “Order Received” email acknowledging receipt of your order, but wait until you receive a notification email advising that your order is ready for pick-up before heading over to our store. You will need the order number and photo ID to pick up the order. If you selected an Alternate Pick-Up Person, they will also need the order number and photo ID.
What happens if the product I ordered is on back order?
When an in-stock item becomes unavailable after you have placed an order, the customer will receive an email notification that the item is on backorder. Your item will ship as soon as it becomes available and you will not be charged until the item ships. If you choose to cancel your backordered product, please contact Customer Service.
Can I refuse a package if it is damaged?
Please report damaged or missing items within 3 days of delivery by calling (613) 230-7166 ext. 366.
Will Preston Hardware hook up my new appliance?
No, Preston Hardware does not offer services related to hooking up appliances.
Preston Hardware FAQ
Price Matching/Guarantees
Preston Hardware Price Guarantee
If you find a current lower price on an identical, in-stock item from a local retailer’s store or website, Preston Hardware will match the price. Prices for online items will be matched to localized online prices if available. A competitor’s product must be in-stock and available to ship for online items, at the time the price match is being requested. Price matches apply only to the price of a product and excludes taxes, delivery/shipping fees. Some exceptions may apply.
In-Store:
- At the time of checkout, present details of the local competitor’s pricing (website, flyer, printout, or photo) to a Preston Hardware associate, during the competitor’s offer period.
- For competitor items advertised online, a complete web address of the product page must be presented.
- We will confirm the product qualifies for our Price Guarantee.
- Before making your online purchase, please contact Customer Support to request a price match
- The following details will be required:
- Brand name
- Model number
- Link to prestonhardware.com product
- Either the complete web address to the product on the competitor’s website OR a copy of the competitor’s current flyer
- We will confirm the product qualifies for our Price Guarantee.
Exceptions/Exclusions:
- Custom or Special-Order products from a competitor
- Custom-tinted Paint Department products
- Standby Generators
- Volume or wholesale discount pricing and trade quotes offered by competitors
- Discontinuations and clearance items
- Items sold via a third-party or discount site, not sold directly by a competing retailer
- Damaged, pre-owned, reconditioned or previously discounted products
- Competitor pricing for professional services, including labour, assembly and installation costs
- Rebates, free offers, gifts with purchase, gift cards
- Fraudulent prices and advertised pricing from a competitor based on typographical error or misprint
- Rain checks, retroactive price adjustments
- Non-branded items
- Items with inflated shipping charges
- Taxes, delivery and shipping
Are prices subject to change?
All pricing and specifications are subject to change without notice. We reserve the right to adjust prices when necessary. We reserve the right to correct pricing or technical errors. The price is accurate on the date displayed but may be subject to change without notice. Prices shown are in CDN dollars and do not include taxes.
We do not guarantee that any content is 100% accurate or complete, including price information and product specifications. If price errors occur, they will be corrected and the corrected price will apply to your order. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).
We reserve the right to limit quantities to the amount reasonable for homeowners and our regular contractor customers.
General
Does Preston Hardware sell gift cards?
Yes, Preston Hardware gift cards are available to purchase.
Gift cards are valid toward purchases of merchandise at Preston Hardware, in-store only. Gift cards carry no implied warranties and are not credit or debit cards. Gift cards cannot be redeemed or exchanged for cash, credit, or payment on any credit or loan account or for purchases outside Preston Hardware’s store (e.g., over telephone or online).
Gift cards cannot be used for online orders, phone or any gift card purchases. Returns for purchases made with this card are subject to our Returns’ Policy and eligible refunds will be made by Store Credit. Lost, stolen, or damaged gift cards will not be cancelled and replaced without required proof of purchase. Except as required by law, gift cards purchased with cash will not be replaced. Contact our Customer Service Department for more information.
Careers at Preston Hardware
Preston Hardware is one of Canada’s largest independently owned hardware stores. We offer the level of customer service you’d come to expect from a family-owned and operated business. Our extensive product selection and price match guarantee makes Preston Hardware the go-to store for commercial customers, painters, contractors, home builders and homeowners alike in the greater Ottawa-Gatineau region. Located in the heart of Little Italy on Preston Street, we offer nearly 100,000 square feet of retail and warehouse space. You’ll also find over 160,000 products and over 300 trusted brands in-store and online. Whether you’re an interior decorator buying bathroom accessories, an institutional buyer ordering supplies, or a DIY bargain hunter in search of great deals, we have whatever you are looking for. We can also order most products through our vast network of suppliers and manufacturers. When you come to Preston Hardware, you are getting Ottawa-Gatineau’s best service, selection and value.
We value our employees and provide a safe, professional and enjoyable work environment for all. When you join the Preston Hardware team, you’ll be a valued member of a family-owned and operated business that operates with integrity and makes a difference in your own local community.
Go to our careers page to view current openings.
How can I bring my store comments, suggestions, or questions to your attention?
At Preston Hardware, we value your feedback about your shopping experience, concerns, or wanting to acknowledge the great service provided by one of our staff members.
There are a number of ways that you can contact us if you are looking to bring comments, suggestions or questions to our attention.
You can:
Call us at (613) 230-7166
Email us at info@prestonhardware.com
Visit us at 248 Preston Street, Ottawa ON, K1R 7R4
Policies
Return Policy Exceptions
Some Special-Order returns are subject to a 25% restocking fee unless otherwise stated. Preston Hardware reserves the right to not accept non-stocking special orders. Cancellations may also be subject to a 25% restocking fee. Freight and/or shipping charges are non-refundable.
Gift cards, gift certificates and store credit cannot be exchanged or returned for cash or credit.
Lawn tractors, lawn mowers, snow throwers, gas powered equipment, power tools, shop vacuums, hand tools and BBQ’s will be repaired, if possible, in accordance with manufacturer’s warranty through a manufacturer authorized service contractor.
We do not accept returns on the following:
- Custom products: No returns.
- Custom-tinted paint department products: No returns.
- Standby Generators: No returns.
- Clearance and Discontinued items: No returns or refunds. These sale items are final.
Other Terms and Conditions
Preston Hardware reserves the right to request valid identification prior to accepting merchandise for a return.
Preston Hardware reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
Preston Hardware will only accept the return of merchandise purchased from Preston Hardware store or prestonhardware.com.
Accessibility Policy
Accessibility Policy
Preston Hardware strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. We are also committed to ensuring digital accessibility for people with disabilities.
Our business is committed to fulfilling our requirements under the Accessibility of Ontarians with Disabilities Act.
This accessibility plan outlines the steps Preston Hardware is taking to meet those requirements and to improve opportunities for people with disabilities
The purpose of this policy is to create a statement of commitment that provides a framework within which accessibility plans and initiatives are to be created in order to move Preston Hardware towards the goal of improved accessibility for people with disabilities, as prescribed in the AODA.
The commitments in this policy are intended to ensure that accessibility remains a priority in our decision-making process and will serve to assist in ensuring that decisions improve accessibility and do not inadvertently create barriers.
Statement of Commitment
Preston Hardware is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Information and Communications
Preston Hardware is committed to meeting the communication needs of persons with disabilities in accordance with the Integrated Accessibility Standards and will notify the public about the availability of accessible formats and communications supports as required.
Preston Hardware is committed to making its website and web content conform to the World Wide Web Consortium Web Content Accessibility Guideline (WCAG 2.0) as required by the Integrated Accessibility Standard.
We are committed to working towards an accessible website and website content that will comply with the World Wide Web Consortium Web Content Accessibility Guidelines initially at Level AA standards.
Resources
You can also download our Accessibility Plan and Disability Accommodation Policy.
For More Information
For more information on this policy, accessibility plan, or want to provide feedback, please reach out to info@prestonhardware.com.
Terms & Conditions
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Preston Hardware. The collective work includes works that are licensed to Preston Hardware. Copyright 2003, Preston Hardware ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Preston Hardware or purchasing Preston Hardware products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Preston Hardware or to purchase Preston Hardware products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Preston Hardware. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Preston Hardware used in the site are trademarks or registered trademarks of Preston Hardware
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Preston Hardware disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Preston Hardware does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Preston Hardware does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Preston Hardware shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Preston Hardware has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Preston Hardware product is mistakenly listed at an incorrect price, Preston Hardware reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Preston Hardware reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Preston Hardware shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Preston Hardware without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Preston Hardware may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Preston Hardware.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Preston Hardware products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Preston Hardware products) must be commenced within one (1) year after the claim or cause of action arises. Preston Hardware’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Preston Hardware may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Preston Hardware or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Preston Hardware does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Preston Hardware is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Preston Hardware reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Preston Hardware in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Preston Hardware, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Preston Hardware may link to sites operated by third parties. However, even if the third party is affiliated with Preston Hardware, Preston Hardware has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Preston Hardware. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Preston Hardware seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Is Preston Hardware a franchise? Can I own a Preston Hardware store?
Preston Hardware is a family owned and operated business. Franchise opportunities are not available.
What is Preston Hardware’s animal policy?
Preston Hardware allows well behaved, leashed pets in the store.
Do your stores accept purchase orders?
With terms of payment agreeable to both parties, Preston Hardware will accept purchase orders. Please contact the Customer Service Department for assistance.
What payment types do Preston Hardware stores accept?
In-store: Cash, Debit, Visa, MasterCard and American Express
Online Orders: Visa, MasterCard, American Express, Google Pay, Apple Pay, and Sezzle.