Terms & Policies

We collect personal information when you:

• Create an account
• Place an order
• Enter a contest or promotion
• Subscribe to marketing communications
• Contact us for support
• Browse our website

This may include your name, email, mailing address, phone number, payment details, and order history.

We also collect non-personal data such as browser type, device data, and cookies for operational and performance purposes.

We use your information to:

• Process and fulfill orders
• Provide customer support
• Improve website functionality
• Personalize your shopping experience
• Administer promotions
• Send marketing communications (with your consent)

We use cookies to remember items in your cart, improve performance, understand browsing patterns, and enhance user experience. Cookie settings can be managed through your browser.

We do not sell or trade personal information. We may share data with payment processors, shipping providers, and trusted service partners who support our operations. We may also disclose information when legally required.

If you choose to provide your mobile phone number and opt in to receive SMS marketing messages from Preston Hardware, we may send you text messages about promotions, special offers, updates, and other marketing communications.

• You will only receive SMS messages if you have provided express consent (for example, by checking an opt-in box at checkout or on a signup form).
• Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.
• You can withdraw your consent or unsubscribe from SMS messages at any time by replying STOP to any message you receive, or by contacting us directly using the contact details provided below.
• Your phone number and consent information will be stored securely and used only for the purposes described above. We do not sell or share your phone number with third parties for their own marketing purposes.
• For more information about how we collect, use, and protect your personal information, please review the other sections of this Privacy Policy.

You may update your account information, modify communication preferences, request deletion of your account, and opt out of marketing communications.

This applies to information collected online via our website.

By using this website, you agree to comply with these Terms & Conditions. If you do not agree, discontinue use.

All content—including text, graphics, images, logos, and design—is owned by Preston Hardware and cannot be reproduced without permission.

You may not harass others, upload harmful content, impersonate individuals, interfere with security, or use the site for commercial solicitation.

Errors may occur. We reserve the right to correct errors, cancel orders placed under incorrect pricing, and update product information.

This site is provided “as is” without warranties of any kind.

Preston Hardware is not liable for damages arising from site use, inability to use the site, errors, or product performance.

Users are responsible for maintaining account confidentiality and accuracy.

We may link to third-party websites; we are not responsible for their content or policies.

Preston Hardware is dedicated to accessible service for all customers, employees, and visitors.

We provide assistance for customers with disabilities, train employees, offer accessible formats, and maintain inclusive feedback channels.

We provide accommodations throughout the employment lifecycle, maintain confidentiality, and create individualized accommodation plans.

We assess and improve accessibility across our facilities.

Customers or employees may contact:
Email: Kristina@prestonhardware.com or sanaz.ghafaradli@prestonhardware.com
Phone: (613) 230-7166

For questions about these Terms & Policies:
Email: info@prestonhardware.com
Phone: (613) 230-7166