Shipping & Delivery

Preston Hardware offers free local shipping within Ottawa for all orders under 25lbs (east-west from Kanata to Orleans and north-south from Gatineau to Manotick) on selected items throughout the store. Additional charges will apply for deliveries over 25lbs and outside our service area.

Return Policy

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Items Purchased in Our Stores

Items purchased at Preston Hardware can only be returned in-store in the original packaging. For fast, easy returns, keep your receipt. It not only ensures you get the proper credit for your purchase, but it also helps our Associates process your return quickly.

In-Store Returns FAQ

Returns with an Original Sales Receipt within 90 Days of Purchase.

• Any purchase made by credit card will be refunded to the original credit card.
• Any purchase made by cash will be refunded in cash; any purchase made by debit card will be refunded to the original debit card.
• Any purchase made by a cheque that has cleared the 15-day waiting period will be refunded in cash.
• Any purchase made by a cheque that has not cleared the 15-day waiting period may be refunded as a Store Credit.
• Any purchase made by Store Gift Card, Gift Certificate will be refunded as Store Gift Card.

** Subject to the Return Policy Exceptions below.

Returns with an Original Sales Receipt after 90 Days of Purchase.

A Store Credit (Preston Hardware Gift Card) will be issued for the original purchase price.*

** Subject to the Return Policy Exceptions below.

Returns without a Sales Receipt.

A Store Credit (Preston Hardware Gift Card) will be issued based on the selling price less 25%.

Items Purchased in Online

For your convenience, items purchased on PrestonHardware.com can be returned to the store within 90 days of purchase, subject to the Return Exceptions above.

Online Returns FAQ

Damaged Items and Shortage Claims

Please report damaged or missing items within 3 days of delivery by calling (613) 230-7166 ext. 366.

Return Policy Exceptions

Some Special Order returns are subject to a 25% restocking fee unless otherwise stated. Preston Hardware reserves the right to not accept non stocking special orders. Cancellations may also be subject to a 25% restocking fee. Freight and/or shipping charges are non-refundable.

Gift cards, gift certificates and store credit cannot be exchanged or returned for cash, credit or cheque.

Lawn tractors, lawn mowers, snow throwers, gas powered equipment, power tools, shop vacuums, hand tools and BBQ’s will be repaired if possible in accordance with manufacturer's warranty through a manufacturer authorized service contractor.

No returns on:

Custom products: No returns.

Custom-tinted paint department products: No returns.

Standby Generators: No returns.

Clearance and Discontinued items: No returns or refunds. These sale items are final.

Other Terms and Conditions

Preston Hardware reserves the right to request valid identification prior to accepting merchandise for a return.

Preston Hardware reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

Preston Hardware will only accept the return of merchandise purchased from Preston Hardware store.