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FAQs

Preston Hardware Frequently Asked Questions

Service

How long does it usually take to ship an item?
What kind of free How-To Clinics do you have and where can I get a list of current classes?
How can I bring my store comments, suggestions, or questions to your attention?

Promotions

Does Preston Hardware have gift cards or gift certificates?
How often does Preston Hardware update their in-store flyer?

Payment

Do you have a lowest price guarantee?
What credit cards does Preston Hardware accept?
Does your store accept cheques?
Do you accept purchase orders?
Do you accept phone orders?
What is Preston Hardware’s refund policy?
What is Preston Hardware’s raincheck policy?
Do you ship C.O.D.?

E-store

Why should I open an online account?
Are E-mail addresses and information sold to third parties when sent to Preston Hardware?

Security

Are you a member of the Better Business Bureau?
Are my online purchases secure?

Service

How long does it usually take to ship an item?

We have a 24-to-48 hour shipping policy for any item in stock. For next-day shipping, we ask that customers place their order by 3 p.m.

What kind of free How-To Clinics do you have and where can I get a list of current classes?

While Preston Hardware has no clinics scheduled as such, our staff applies its vast product knowledge on a daily basis. Some members of our seasoned staff bring 15 and 20 years of experience to the table, leaving few if any client questions unanswered.

How can I bring my store comments, suggestions, or questions to your attention?

If you have a concern or want to acknowledge one of our staff, you can do so by visiting the Customer Service page
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Promotions

Does Preston Hardware have gift cards or gift certificates?

We have a gift certificate program in place.

How often does Preston Hardware update their in-store flyer?

Our flyers offer new specials every 6-8 weeks.
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Payment

Do you have a lowest price guarantee?

Preston Hardware’s price matching policy guarantees the store will match the competition’s advertised prices on most products.

What credit cards does Preston Hardware accept?

We accept Visa, MasterCard and American Express.

Does your store accept cheques?

Preston Hardware accepts cheques, contingent on the customer providing proper identification.

Do you accept purchase orders?

With terms of payment agreeable to both parties, we will accept purchase orders.

Do you accept phone orders?

Orders can be placed by phone to Preston Hardware at 613-230-7166.

What is Preston Hardware’s refund policy?

Preston Hardware will refund the money for any product, provided the customer is able to produce a receipt or proof of purchase.

What is Preston Hardware’s raincheck policy?

For advertised specials that are no longer in stock, Preston Hardware asks that the customer pay 50% up front and the remaining 50% upon picking up the product when it arrives.

Do you ship C.O.D.?

We provide free shipping within the Ottawa region (east-west from Kanata to Orleans and north-south from Gatineau to Manotick). There is a minimal charge for delivery outside this area. Payment is by cash or cheque.
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E-store

Why should I open an online account?

A Preston Hardware online account allows you to shop faster and more conveniently, in addition to providing you with a detailed history of your orders.

Are E-mail addresses and information sold to third parties when sent to Preston Hardware?

We hold your personal information in the strictest confidence. We would never release it to a third party.
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Security

Are you a member of the Better Business Bureau?

Yes, we are a BBB member in good standing.

Are my online purchases secure?

Yes. We use technology that encrypts the credit card information, making it unreadable as it travels to our server during the transaction process.
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